The Shop or TaradactylXO

Frequently Asked Questions

How do I use my coupon code?
Once you are on the My Cart page you can apply your coupon code. To do this type your coupon code in the box that says “Coupon code” and then hit the “Apply Coupon” button.
Where do I find my downloaded items?
You can find your downloaded items here. Alternatively, if you downloaded something from a blog post please check your browser settings to locate your browser’s download folder.
Where do I find my tracking number?

To view your tracking number, go the the Orders page. Click “View” on the order you would like to see the tracking number of and the tracking number for the order will be displayed near the top of the page. Please allow 2 business days after making your purchase for your tracking number to appear.

How long will it take for my order to arrive?

Orders take about 5-10 business days to arrive. Custom orders can take up to 5 days to create (depending on your order) and another 5-10 business days to arrive.

Can I return or exchange my items?
There are absolutely no returns or exchanges UNLESS the item(s) was damaged during delivery, or the item received was not the item ordered. In these cases, please use the contact form with a detailed description letting me know what you ordered, and what you received. I will contact you back for photo verification and we will work something out from there.